Privacy Policy

The privacy policy of personal data (hereinafter - the privacy policy) applies to all information that the online store located on the domain name WWW.MATRASI.GE can receive about the user during the use of the site, programs and products of the online store.

1. Definition of terms

1.1. The following terms are used in this Privacy Policy:

1.1.1. "Administration of the website of the online store" - employees acting on behalf of LLC "Lux" (S/C 436035194) authorized to manage the site, who organize and (or) carry out the processing of personal data, as well as determine the purposes of processing personal data, the composition of personal data , which are subject to processing, actions (operations) to be performed with personal data.

1.1.2. "Personal data" - any information directly or indirectly related to a defined or identifiable natural person (subject of personal data).

1.1.3. "Processing of personal data" - any action (operation) or set of actions (operations) performed on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) of personal data, with or without the use of automation means. , removal, use, transfer (distribution, delivery, access), depersonalization, blocking, deletion, destruction.

1.1.4. "Confidentiality of personal data" – a requirement necessary for fulfillment by the operator or another person having access to personal data, not to allow their distribution without the consent of the subject of personal data or the existence of another legal basis.

1.1.5. "User of the Internet store site (hereinafter - user)" - a person who has access to the site through the Internet and who uses the Internet store site.

1.1.6. "Cookies" — a small fragment of data sent by the web server and stored on the user's computer, which the web client or web browser sends to the web server every time it tries to open the page of the corresponding site in an HTTP request.

1.1.7. "IP-address" — a unique network address of a node connected to a computer network built according to the IP protocol.

2. General provisions

2.1. Using the website of the online store by the user means consent to this privacy policy and the terms of processing the user's personal data.

2.2. In case of disagreement with the terms of the privacy policy, the user must stop using the online store site.

2.3. The privacy policy applies only to the WWW.MATRASI.GE online store site. The Internet store does not control and is not responsible for third-party sites to which the user can go through the links on the Internet store's website.

2.4. The site administration does not verify the correctness of the personal data provided by the user of the internet store site.

3. Subject to Privacy Policy

3.1. According to the privacy policy, the administration of the online store is obliged not to disclose and ensure the mode of confidentiality of personal data that the user submits in response to the request of the administration of the site during registration on the site or when placing an order for the purchase of goods.

3.2. The user submits the personal data allowed for processing within the scope of this privacy policy during the checkout of the goods or by filling out the registration form in the registration section of the WWW.MATRASI.GE online store website, which contains the following information:

3.2.1. user's last name, first name, ;

3.2.2. User's contact phone number;

3.2.3. e-mail address (e-mail);

3.2.4. address for delivery of goods;

3.2.5. User's place of residence.

3.3. The online store protects the data that is transmitted automatically in the process of viewing advertising blocks and visiting pages on which the system's statistical script ("pixel") is installed:

• IP address;

• information from cookies;

• information about the browser (or other program that accesses the display of advertising);

• access time;

• The address of the page on which the advertising block is placed;

• Referrer (previous page address).

3.3.1. Disabling cookies may result in the impossibility of accessing parts of the website that require authentication.

3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, as well as to control the legality of financial payments.

3.4. Any other personal information not listed above (purchase history(a, browsers and operating systems used), are subject to secure storage and non-distribution, except as provided in clauses 5.2 and 5.3 of this Privacy Policy.

4. PURPOSES OF COLLECTION OF USER'S PERSONAL INFORMATION

4.1. The site administration may use the user's personal data for the following purposes:

4.1.1. For the identification of the user who is registered on the website of the online store in order to place an order and (or) conclude a contract for the purchase and sale of goods remotely from WWW.MATRASI.GE.

4.1.2. To make the personalized resources of the online store site available to the user.

4.1.3. to establish feedback with the user, including by sending messages, questions, providing services, processing questions and statements sent by the user.

4.1.4. To determine the user's location for security and fraud prevention purposes.

4.1.5. To verify the authenticity and completeness of the personal data provided by the user.

4.1.6. With the consent of the user to create an account with which purchases are made.

4.1.7. To provide the user of the online store site with notifications about the status of the order.

4.1.8. To process and receive payments, verify taxes or tax credits, appeal payments, determine a customer's eligibility for a line of credit.

4.1.9. To provide the customer with effective technical support for the customer in case of problems related to the use of the online store site.

4.1.10. To provide the customer, with his consent, with product updates, special offers, pricing information, newsletters and other communications on behalf of the online store or online store partners.

4.1.11. to carry out advertising activities with the consent of the user.

4.1.12. To enable the user to have access to the sites and services of the partners of the online store in order to obtain products, updates and services.

5. Ways and terms of personal information processing

5.1 The processing of the user's personal data is carried out without any limitation, in any legal way, including without the use of personal data, automation of information systems or their use.

5.2 The user agrees that the site administration has the right to transfer personal data to third parties, namely courier services, postal organizations, electricity operators, in order to fulfill the user's order, which will be on the WWW.MATRASI.GE website of the online store, including the products.

5.3 The user's personal data will be transferred to the authorized bodies of the Government of Georgia, only in accordance with the rules established by the legislation of Georgia

5.4 In case of loss or disclosure of personal data, the site administration will inform the user about it

5.5 The site administration takes the necessary organizational and technical measures to protect users' personal information, in particular, against unauthorized or accidental access, destruction, modification, blocking and distribution, as well as against other illegal actions of third parties.

5.6 The site administration together with the user takes all necessary measures to avoid losses or other negative consequences associated with the loss or disclosure of personal data.

6. Obligations of the parties

6.1 The user is obliged to:

6.1.1. Provide information about personal data in order to use the site

6.1.2. When changing personal data, update or add information about it to the site.

6.2. The site administration is obliged to:

6.2.1. Use the information only for the purposes specified in Section 4 of this Privacy Policy.

6.2.2. to ensure that confidential information is kept secret, not to disclose it without the prior written permission of the user, as well as not to sell, exchange, publish

6.2.3. take measures to protect the privacy of personal data

6.2.4. block personal data, if requested by the user or his legal representative, during the period of checking the subject's personal data, when any error or illegal activity is detected

7. Responsibility of the parties

7.1. The administration of the site, which does not fulfill its obligations, is responsible for the damage caused by the user, which is related to the misuse of personal data in accordance with the legislation of Georgia. 5.2., 5.3. and 7.2. This privacy policy.

7.2. In case of loss or disclosure of confidential information, the site administration is not responsible if this confidential information:

7.2.1. became public property until its loss or disclosure.

7.2.2. It is the third mIt was received from Khari before it was received by the site administration.

7.2.3. was announced with the consent of the user

8. Dispute Resolution

8.1. Regarding disputes arising from the relationship between the online store and the website of the site administration, before going to court with a complaint, it is mandatory to submit a complaint in writing so that the dispute can be voluntarily settled between the parties.

8-2 Within 30 days after receiving the claim, the administration is obliged to consider this issue and inform the user of the result.

8.3. If an agreement is not reached, the dispute will be considered in accordance with the current legislation of Georgia.

8.4. The current legislation of Georgia applies to this privacy policy and the relationship between the user and the site administration.

9. Additional terms

9.1. The site administration has the right to change this privacy policy without the consent of users.

9.2. The new privacy policy shall be effective from the moment of its placement on the website of the online store, unless otherwise provided by the new edition of the privacy policy.

9.3. Any suggestions or questions about the new privacy policy should be noted on the website of the online store

9.4. The current Privacy Policy will be posted on the Site

WWW.MATRASI.GE undertakes to protect your privacy and your personal data. This "Data Protection Policy" is developed in accordance with the Law on Personal Data Protection of Georgia and explains how we collect, process, share personal data of "our" registered users ("user", "you", "your") and special categories of personal data and protection. The Policy also sets out the choices "you" have regarding the use, access, correction and deletion of "your" personal data.

If "You" do not agree to the data processing methods described in this "Data Protection Policy", "You" should not use WWW.MATRASI.GE or any of its services.

■ Your use of this website indicates that you have read, understood and agree to the practices and policies set forth in the Privacy Policy and agree that the Privacy Policy is binding on you.

■ After reading this document, "You" agree to the methods of collection, processing and disclosure of "Your" personal data described in the "Data Protection Policy".

■ If "You" use "WWW.MATRASI.GE" on behalf of another person (for example, your child), "You" must declare that you are authorized to: (I) accept the "Data Protection Policy" on behalf of that person, and (II) ) on behalf of that person to agree to the methods of collection, processing, sharing and protection of information about him, which are described in the "Data Protection Policy".

1. Collection and processing of personal data

"WWW.MATRASI.GE" collects and processes personal data necessary to provide you with services and best meet "your" needs, to receive feedback regarding doctors and medical services or other providers, as well as for statistical analysis and business research only aggregated or in a depersonalized form.

We respect your privacy and therefore the personal data we process:

A. It is processed legally, fairly and transparently;

b. is collected for clear, specific and legitimate purposes and only in accordance with these purposes;

c. is adequate, relevant and excessive for the purposes for which it is developed;

d. are accurate and, if necessary, updated;

e. stored in a form that allows the identification of data subjects, stored for the period necessary for the purposes of such data processing.

"You" consent to the collection and processing of such information by "WWW.MATRASI.GE" for the aforementioned purposes. The information we collect and process from you may include:

• "your" name and surname;

• the device you are using for the "website";

• Your residential address (country, city and other address details);

• Contact data (such as: e-mail address and telephone number);

• Demographic data (such as gender and date of birth);

• "Your" personal number or the number of any other identification document and its issuing country;

• The name, surname, telephone number and "your" relationship with him, whom we may contact during an emergency;

• The first 6 and/or last 4 numbers of the debit/credit card, the name and surname of the card holder and the unique operation code;

• Payment operations for services/products purchased through "WWW.MATRASI.GE";

2. Confidentiality Guarantees

2.1 "You" answerYou are responsible for the accuracy of the information you provide us (for example: such as "your" contact details when registering an account). If "Your" personal information changes, you can correct, delete inaccuracies or make changes to it. We will take reasonable steps to make the requested changes to our then-current databases as quickly as possible. If any information provided by you is untrue, inaccurate, outdated or incomplete (or is no longer true, inaccurate, outdated or incomplete), and/or WWW.MATRASI.GE reasonably suspects that the information provided by you is untrue, inaccurate, outdated or incomplete, we have the right to stop providing you with the Services.

2.2 If "You" wish to deactivate or cancel "Your" account and/or request that we no longer use "Your" information to provide "Services" to "You", please contact us at the following email address: OFFICIAL@MATRASI.ge. "We" have the right to retain "Your" information as long as "Your" "Services" account is active and necessary to provide "Services" to "You". "We" will not store such information for longer than is necessary for the purposes for which the information is legally used or for longer than the period provided for by law. We may de-personalize and aggregate your data and store it only for the purposes of providing our services more effectively, however, we will use the de-personalized data for analytical/statistical purposes only. Please note that if "you" withdraw your consent or cancel your account, "WWW.MATRASI.GE" will no longer provide you with services and/or terminate any relationship with you.

2.3 If you do not wish to receive promotional and marketing information about the Services, please send us an email to the following email address: INFO@SEL@GE

2.4 If you pay for Products with us by debit/credit card, "We" will collect such "Customer's" credit card number and/or financial institution information, such as: bank account numbers, and use this information for billing and payment transactions, which in turn include , but not limited to the use and disclosure of credit card number and information to third parties when such use/disclosure is necessary to process/complete a payment transaction. However, the verification of credit information will be carried out only by the "user", through authorization. The transmission of the "User's" credit/debit card data is carried out through verified secure payment gateways, through secure web pages that are digitally encrypted, which in turn ensures the highest quality of care, taking into account/within the scope of existing technologies.

2.6 "WWW.MATRASI.GE" does not exercise control over the sites that appear in its "Services" as a result of searches or as links. These other sites may place their short information files (so-called cookies) or other files on the "User's" device, collect information on it or request personal information from the "User", for which "WWW.MATRASI.GE" is not responsible and fully disclaims responsibility for such. Accordingly, "WWW.MATRASI.GE" does not guarantee the data protection methods of such websites and the accuracy, reliability or quality of the information, data, text, program, sound, photos, graphics, videos, messages or other material placed on them. IF YOU CHOOSE TO VISIT A LINKED THIRD PARTY WEB SITE, YOU ASSUME THE ENTIRE RISK. "WWW.MATRASI.GE" encourages the "user" to read/find out the data protection policies of third parties.

2.7 "WWW.MATRASI.GE" takes appropriate security measures and procedures to protect personal data under its control from unauthorized access, misuse and disclosure, unauthorized modification and illegal destruction or accidental loss. However, "WWW.MATRASI.GE" is not responsible for any damages to the "User" that it incurs due to data lost or stolen as a result of unauthorized access to the electronic device of the "User" through which the "User" receives the "Services".

2.8 "WWW.MATRASI.GE" ensures the existence of appropriate security measures and procedures, it has a fully documented information security program and an information security policy, which defines governance, technical, operational and physical security control measures that are commensurate with the information collected and "our" business Peculiarities.

2.9 We take your right to privacy and data protection very seriously, and except as set out aboveIn the cases specified in the "Data Protection Policy", we will disclose "your" personal information only if required by law, supervisor or law enforcement agency, and/or if to protect our own rights or the rights of others, to prevent harm to people and property, fraud or to combat credit risk or to enforce or disseminate the "WWW.MATRASI.GE Terms and Conditions" WWW.MATRASI.GE in its sole discretion deems it appropriate to disclose "your" personal data.

2.10 In order to provide "Services" to "Users", "WWW.MATRASI.GE" is entitled to provide information to those contractors who work on behalf of "WWW.MATRASI.GE" or with it for the proper functioning of the "Application". In such a case, "You" consent to "Your" personal data being shared with the contractors for the stated purpose only.

2.11 Any information about the "user" is available to "our" employees, agents, partners and third parties only on the basis of and within the scope of business necessity. In addition, we impose strict confidentiality obligations on "our" employees.

2.12 Notwithstanding the foregoing, "WWW.MATRASI.GE" is not responsible for the protection or dissemination of the privacy and security of "your" personal information by "our" partners/"providers" and third parties, when the said action exceeds the scope of the agreement signed with such partners and third parties. . In addition, "WWW.MATRASI.GE" is not responsible for any breach of security or third party actions or events beyond WWW.MATRASI.GE's reasonable control, including but not limited to: acts of state/government, Computer hacking, unauthorized access to computer data and storage devices, computer crashes, security and password breaches, poor quality Internet service or "customer" phone service, and more.

3. Changes to the data protection policy

"We" have the right to update the "Data Protection Policy" at any time. In case of substantial changes in the processing of the user's personal information or in the "Data Protection Policy", we will post a notice of said changes on "WWW.MATRASI.GE" and "you" will have the opportunity to familiarize yourself with the changed conditions before using the "Services". If "you" do not agree with the changes made and no longer wish to receive "services", you can deactivate your account by contacting us at the following address: OFFICIAL@MATRASI.ge Unless otherwise specified, the current "Data Protection Policy" applies to all information that " WWW.MATRASI.GE has information about "you" and "your" account.

4. Consent to this Policy

"You" acknowledge that this "Data Protection Policy" is a part of the "WWW.MATRASI.GE Terms and Conditions" and you unconditionally declare that by becoming a "user" of the "Application" and its "Services" "You" agree "Data Protection Policy" you agree to the use, collection, processing and/or disclosure of your personal information by "WWW.MATRASI.GE" in the form and for the purposes specified in the "Data Protection Policy" and "WWW.MATRASI.GE" "in the terms and conditions" 5. Address for questions about privacy and data protection rights

If you have any questions about this "Data Protection Policy" or the methods of collection, processing, use and disclosure of "your" information, you can contact us at the following e-mail address: INFO@MATRASI.ge "We" will make every effort to quickly respond to any Any request, question or concern you may have regarding the use of "your" personal information.

In certain cases, "You" enjoy the following data protection rights:

• The right to access, update or delete information about you. To the extent possible, you will be able to access, update or request deletion of your Personal Data at any time from the Settings section of your Account. If you are unable to perform the above actions yourself, please contact us so that we can provide you with the appropriate assistance.

• Right to correction. You have the right to correct your information if it is not correct or complete.

• The right to withdraw consent. You also have the right to withdraw your consent at any time where WWW.MATRASI.GE needs your consent to process your personal information. If "you" no longer want WWW.MATRASI.GE to process "your" personal information, please contact us at the following address: INFO@MATRASI.ge Such withdrawal of consent will result in the termination of "your" WWW.MATRASI.GE accountholiday.

Please note that before responding to such a request, "we" have the right to request confirmation/verification of "your" identity.

"You" have the right to file a complaint with the relevant personal data protection service about the collection and use of "your" personal data by "us". For more information, please contact the State Inspectorate through the following website: